Telstra apologises for phantom call notifications affecting thousands
Australian telco says issue with MessageBank service caused delayed missed call alerts for customers.
At a glance
- Thousands of Telstra users affected by phantom call notifications
- Some customers received delayed alerts or voicemails days after calls occurred
- Issue traced to MessageBank service
- Telstra said problem was fixed on the day it was acknowledged
Thousands of Telstra customers reported receiving phantom missed call notifications and voicemails on their mobile devices, with some alerts arriving days after the calls were made. Telstra acknowledged a fault with its MessageBank service on Wednesday night and said the issue had been resolved that day.
Why it matters
The incident affected a large customer base of Australia's major telecommunications provider and caused confusion about call activity on their devices.
Original reporting
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