Skincare store network faces federal investigation over targeting vulnerable consumers
A network of mall-based skincare retailers is under investigation for allegedly using aggressive sales tactics on older adults and people with disabilities.
At a glance
- A network of mall skincare stores systematically targeted older adults and people with disabilities
- Tactics included free samples and high-pressure sales pitches
- Some customers were charged bills exceeding $50,000
- The scheme has triggered consumer complaints, lawsuits and a federal investigation
An investigation by NPR has revealed that a network of skincare stores operating in shopping malls across the United States employed high-pressure sales tactics and offered free samples to target older adults and people with disabilities.
The scheme has prompted consumer complaints and lawsuits. Customers have reported being charged substantial amounts, with some bills reaching $50,000, according to the investigation. The matter has attracted federal scrutiny.
Why it matters
The investigation highlights potential consumer protection concerns involving vulnerable populations and aggressive retail practices in the skincare industry.
Original reporting
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