EU opens investigation into Booking.com over fake listings and scams
European Commission alleges the accommodation platform has failed to adequately protect consumers from fraudulent listings and phishing schemes.
At a glance
- European Commission opened investigation into Booking.com for inadequate consumer protection
- Alleged breach of EU Digital Services Act over handling of fake listings and phishing scams
- Regulators described the platform's approach to fraud as 'absolutely substandard'
The European Commission has launched an investigation into Booking.com, claiming the accommodation website has not sufficiently protected users from fake listings and scams. Regulators said the company may have violated the EU's Digital Services Act through its handling of fraudulent content and phishing schemes, in which criminals impersonate legitimate parties to obtain money from users.
The Commission characterised Booking.com's approach to tackling such fraud as falling below acceptable standards. The investigation is part of the EU's broader regulatory oversight of major technology companies operating within the bloc.
Why it matters
The investigation reflects growing EU scrutiny of major tech platforms' responsibility for user safety and compliance with digital services regulations.
Original reporting
- The Guardian — WorldBooking.com under investigation by EU regulators over fake listings and scams
- The Guardian — BusinessBooking.com under investigation by EU regulators over fake listings and scams
This brief was written with AI assistance from the reports listed above and checked against our editorial policy. Spotted an error? Request a correction.